Reset User Password

If you need to reset a password for one of your Office 365 user accounts you can do so by following the steps below.

Step 1: Log in to your control panel. Learn how.

Step 2: Navigate to the Order Information view.

Type the Domain Name of the order in the search field on the homepage, select Order from the drop-down and click on Search.

Step 3: Reset Password

  • In the Order Information view, navigate to your Office 365 Order. 
  • Click Manage Email Account. manage_email
  • Search for the email account for which you want to reset the password.  
  • Click the reset password icon. reset_password
  • Click Yes, Generate Password. reset_passoword_confirm
  • A new password will be generated and displayed. You can copy the password and send it to the user to login to their Office 365 account. reset_password_details
    Note

    This is a temporary password. The user will be asked to enter a new password when they log in for the first time with the new password.